Refund policy

Apamah LLC Return & Refund Policy

At Apamah Kids, we want you to be happy with your purchase and feel confident about the fit and quality of our pieces. Please read the guidelines below before placing your order.

Final Sale Items

Some items are marked as “Final sale – no returns or exchanges” on the product page (including many items in our Sale collection).

• These final sale items are not eligible for returns, exchanges, refunds, or store credit.

• Please check the product page carefully before completing your purchase.

Return Window for Standard Items

For all eligible, non–final sale items:

• You must notify us within 24 hours of delivery if you intend to return the item.

• After your return is approved, you have 14 days from the delivery date to complete the return shipment.

Requests made more than 24 hours after delivery, or items shipped back after the 14-day window, may not be accepted.

Eligibility for Returns (Standard Items Only)

To be eligible for a return, all of the following must be true:

• Unused and unworn – The item must be in the same condition as when you received it.

• Unwashed and undamaged – No stains, odors, pet hair, deodorant marks, or signs of wear.

• Tags attached – All original tags and labels must remain attached.

• Original packaging – Please return the item in its original packaging whenever possible.

Items that do not meet these conditions may not be approved for return or refund.

Incorrect Items

If you receive an incorrect item:

1. Inspect upon delivery. Please check your order as soon as it arrives.

2. Contact us within 24 hours. Email kids@apamah.com with:

   • Your order number

   • A description of the issue

   • Clear photos of the item and any damage/defect

We will review your request and, if approved, offer a replacement, refund, or store credit depending on availability and the situation.

How to Start a Return

1. Request authorization
   Email kids@apamah.com within 24 hours of delivery to request a return authorization. Include your:

   • Order number

   • Item(s) you wish to return

   • Reason for the return

2. Receive instructions
   If your return is approved, we will send you:

   • Return instructions

   • A return shipping label (if applicable)

3. Ship your return
   Carefully repackage your item and send it to:

   Apamah LLC
   1223 Cleveland Ave, #200
   San Diego, California, 92103-3301

Returns sent without prior authorization will not be accepted.

Refunds

• Once we receive and inspect your return, we will notify you of the approval or rejection.

• Approved returns will be processed as a refund to the original payment method, exchange, or store credit, depending on what was agreed during the authorization.