Shipping policy
Effective Date: April 27, 2024
1. Overview
Welcome to APAMAH LLC ("APAMAH", "we", "us", or "our"). We are committed to delivering your favorite kids' clothing with care and efficiency. This Shipping Policy outlines how we handle the shipping of orders placed through our website, www.apamah.com. By placing an order with us, you agree to the terms and conditions stated in this policy.
2. Order Processing Time
- Processing Duration: All orders are processed within 1-2 business days after payment confirmation.
- Order Status: You will receive an email notification once your order has been processed and shipped.
Please note that orders placed on weekends or holidays will begin processing on the next business day.
3. Shipping Locations
- Domestic Shipping: We ship to all 50 U.S. states and Puerto Rico.
- International Shipping: Currently, we do not offer international shipping. We are expanding our services and will notify our customers once international shipping becomes available.
4. Shipping Rates
- Free Shipping: Available on orders over $85 within the United States.
Shipping rates are subject to change based on carrier rates and order size.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can monitor the status of your shipment through the carrier's website using this information.
6. Damaged or Lost Shipments
A. Damaged Items
- Inspection: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- Reporting Damage: Email us at kids@apamah.com within 24 hours of receiving your order with your order number, a description of the damage, and photographs if possible.
- Resolution: We will evaluate the issue and, if confirmed, will offer a replacement or refund.
B. Lost Packages
- Verification: If your package is marked as delivered but you have not received it, please wait 2-3 business days for any delayed deliveries.
- Contact Carrier: Verify the delivery status with the carrier using your tracking number.
- Assistance: If the package remains lost, contact us at kids@apamah.com with your order details. We will assist in locating the package or initiating a replacement or refund.
7. Address Accuracy
To ensure prompt and accurate delivery, please:
- Provide Complete Information: Enter your full name, street address, city, state, ZIP code, and contact number correctly during checkout.
- Double-Check Details: Review your shipping address before finalizing your order.
- Update Address: If you notice an error after placing your order, contact us immediately at kids@apamah.com. We will do our best to correct the address before the order is shipped.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
8. Shipping Restrictions
Certain products may have specific shipping restrictions based on size, weight, or material. If any item in your order is subject to such restrictions, we will notify you via email with instructions on how to proceed.
9. Order Modifications and Cancellations
A. Before Shipment
- Modification: If you need to modify or cancel your order, contact us immediately at kids@apamah.com.
- Availability: We will accommodate changes or cancellations as long as the order has not yet been shipped.
B. After Shipment
- No Modifications: Once an order has been shipped, we cannot modify or cancel it.
- Return Process: Follow our Refund Policy to return any unwanted items.
10. Bulk Orders and Wholesale Shipping
For bulk orders or wholesale inquiries, please contact our sales team at kids@apamah.com to discuss shipping options, discounts, and special arrangements.
11. Contact Us
If you have any questions or concerns regarding our Shipping Policy, please feel free to reach out to us:
APAMAH LLC
Address:
1223 Cleveland Ave, #200 PMB-117
San Diego, California, 92103-3301
Email: kids@apamah.com
Business Registration Information:
Entity Number : 202462715234
12. Additional Information
A. Free Shipping Promotions
From time to time, we may offer free shipping promotions on selected products or order amounts. These promotions will be clearly advertised on our website and are subject to specific terms and conditions.
B. Gift Shipping
If you are sending a gift, please select the "Gift Option" during checkout. We will include a personalized gift message and gift receipt (no price information) with your order.
C. Sustainability Commitment
At APAMAH LLC, we are committed to reducing our environmental impact. We utilize eco-friendly packaging materials whenever possible and encourage customers to recycle or reuse our packaging.
13. Privacy and Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information during the shipping process.
14. Final Notes
- Policy Updates: This Shipping Policy may be updated periodically to reflect changes in our practices or applicable laws. We encourage you to review this policy regularly.
- Acceptance of Terms: By using our shipping services, you agree to comply with and be bound by this Shipping Policy.
APAMAH LLC
Providing quality kids' clothing with care and commitment.
